Position Overview & Specifications

About us

We are professional, agile, supportive, and our goal is to We are a thriving MSP located in East London, where we specialise in providing IT support and services to small and medium-sized businesses. As we continue to expand, we remain dedicated to delivering personalised solutions that meet the unique needs of each client..

Our work environment includes:

Food provided
Work-from-home days
Growth opportunities

Responsibilities

First point of contact to all incoming emails and answer telephone calls.
Capture and log the end-user requirements/Incident
Process Service Request, following the agreed procedures.
Follow the escalations procedure when requiring second & third line support.

Requirements

A minimum of 18 months + experience as an first line engineer working within a MSP environment ideally
Working knowledge of the Microsoft 365 cloud, Exchange Online, OneDrive, SharePoint and Teams
Working knowledge of Microsoft client operating systems and applications (Windows client, MS Office)
Knowledge of Ubiquity and SonicWALL firewalls would be beneficial
Working knowledge of Microsoft server products, including Microsoft Server, Hyper-V, Microsoft Exchange etc
Working knowledge supporting MAC OS
Attending customer sites as required
Maintaining customer documentation

Benefits: