Position Overview & Specifications

JOB DESCRIPTION

Airport Bar & Coffee Shop Assistant

Bar/ Coffee Shop Assistants key responsibilities are:

· To offer excellent customer service.

· To merchandise products neatly and re-stock when low.

· To work hygienically and always try to clean when quiet from serving.

· To follow instructions from the line Managers.

Bar/ Coffee Shop Assistants are expected to:

Take part in any training offered by the company.
Hold a current Level 2 Certificate in Food Hygiene or acquire one within 3 months of start date.
Merchandise shelves and bar.
Assist in stock rotation and stock taking.
Use electronic cash registers in accordance with rules and regulations.
Be courteous and polite to customers and other members of staff.
Refer any complaints to your manager.
Take food orders and prepare food and drink in the correct manner using the manuals provided taking care with portion control.
Take an active part in working as a team and helping others for the good of the store.
Learn about and understand the products you sell and actively promote all products and promotional lines.
Participate in all aspects of cleaning for efficient and hygienic running of the store.
Follow the Rules of Hygiene and be aware of your personal safety and the safety of others.
Always be of neat and tidy appearance and wear the full uniform provided.
Receiving and confirming walk-in, telephone, and online orders.
Ushering diners to their tables and providing them with menus.
Accepting and informing the relevant staff about food and beverage requests.
Mixing and pouring beverages, as needed.
Transporting food orders from the kitchen when required.
Clearing glassware, silverware, and crockery.
Clearing and reporting breakages.

In Addition:

All employees must be flexible and be prepared to assist others in doing alternative work at times, although this will always be avoided where possible.

Norwich airport is a secure environment, and staff must be able to demonstrate a full 5 year reference history & do a basic DBS to be permitted on site.

Supplemental pay is offered for early shifts. Flight delay pay also offered. Annual bonus scheme available.

Job Types: Part-time, Permanent
Part-time hours: 16-25 per week

Salary: £10.42-£10.80 per hour

Benefits: