Position Overview & Specifications

Job Title: Sales/Order Processor
Location: Rumney, Cardiff

FH Brundle are a family-owned Business, which continues to grow successfully year after year by keeping the core values upon which it was founded over 130 years ago.

We are looking for people who take pride in doing a good job, enjoy getting things right and want to be part of our new branch based in Rumney, Cardiff.

Major Aims:

Answer all In-bound calls promptly aiming for 80% to be answered in less then 5 seconds
Take advantage of all sales enquires to generate orders
Deal with any sales enquires/queries
To serve customers on Trade Counter
To ensure Total Customer Satisfaction is achieved always

Description of Duties and Key Tasks:

Process customer orders swiftly, efficiently. LIVE
Offering alternatives if out of stock – Offer range extensions
Undertake prospecting tasks to the requirement of the Branch Manager
No cold calling - contacting existing customers who have purchased or lapsed
Work as part of a team ensuring that there is ample phone coverage before leaving work station
Maintain good relations with existing customers
Build good relations with new customers
To assist customers with all enquiries/queries
Ensure all enquires are replied to in the shortest possible time
Maintain back order report daily. Keeping the customer informed of delivery times
To provide quotes aiming to be competitive yet with maximum profit in mind. Maintain quotes daily
Liaise with Accounts regarding credit limits
Liaise with Purchasing and Transport regarding deliveries

The ideal candidate would have held a similar role and sold a product rather than a service. Ability to read drawings a bonus.

Have a confident out-going personality
Good organization skills. Punctual and self-motivate.

Full training will be given to the successful applicant.

Salary to be negotiated according to experience.

Hours are 8:30am to 5:00pm and overtime may be required to ensure customer orders are processed in readiness for next day delivery. Should overtime be required this will be paid at time and a half.

We can offer: