Position Overview & Specifications

Salary up to £25,000
Annual Performance Bonus
Extensive Investment in Personal and Professional Development

We are working with in an award winning SaaS company providing cutting edge, web-based applications covering, e-commerce, ticketing/booking systems, membership software and content management systems. You’ll be assisting with the on-boarding process of new and existing clients as well as proactively looking after clients’ needs. You will play a key role in the Client Support Team helping to ensure exceptional client retention levels are achieved.

What you'll be doing

Ensuring all clients are receiving exceptional service across all points of the platform.
Liaising with clients throughout the process of them seeking support.
Assisting new clients with their initial user journey on the platform.
Engaging with client’s quires through email, online chat support and inbound calls.

What you'll need to apply

Exceptional communication skills allowing you to effectively engage with clients.
Equally strong written communication skills.
Highly organised with the ability to work on multiple tasks.
Positive mental attitude and willingness to go the extra mile.

What you'll get in return for your talents