Position Overview & Specifications
- Basic salary up to £40,000
- Tech4Good Sector
- Hybrid working model
We are representing an amazing Tech4Good start-up based in Bristol, who are looking for a new Customer Support Manager. They’re looking for somebody that has customer support/success experience, ideally within the software industry, who is now looking to make a real difference with their career.
What you'll be doing
- Help to manage the customer support departments daily functions and assist users with front end support.
- Address any escalated customer support issues.
- Implement processes to enhance customer satisfaction.
- Report any bugs to the relevant departments at cross functional meetings.
- Oversee the expansion of the team including interviewing and hiring new employees.
What you'll need to apply
- Experience within a customer support role, ideally within the tech industry.
- Previous experience within a managerial position is beneficial.
- A great track record of improving customer satisfaction.
- Fantastic communication and problem solving skills.
What you'll get in return for your talents
- Salary of up to £40,000 per annum.
- 33 Days annual leave.
- Hybrid working options.
- Enhanced holiday – buy up to 5 additional days per year.
- Cycle to Work Scheme.
- Free software use for family and friends.
- Exciting progression opportunities.
What next
Hit apply or contact Tom directly!