An exciting opportunity has arisen to join our team in Berkshire as a Customer Service Administration Apprentice working 0730-1630 (1615 on Friday) / 0800-1700 (1645 on Friday)
Job Purpose
The Customer Service Administrator Apprentice will be responsible for the delivery of administrative duties for the account; including but not limited to:
- Helpdesk services
- Health, Safety & Assurance
- CAFM administration
- Finance administration
- General office administration
- Planning support
- Technical admin support
Complete administration duties for the contract including but not limited to:
- Proactive liaison with your client points of contact including the provision of work order updates on a regular basis; providing an excellent customer experience at every interaction
- Proactive liaison with your task manager including the provision of task updates on a regular basis
- Superuser responsibilities on all relevant IT packages including but not limited to
- AMS, JDE (IFS), Meridian, SharePoint, SACVM, Smartsheet
- Maintaining competency in technical administration and planning duties and fulfilling these duties as and when required
- Ensuring you are multi-skilled in all administrative duties
- Close out any customer complaints with Line managers guidance
- Completing duties in compliance to contract SLAs and KPIs
- Ensuring up-to-date training on the systems and processes by attending training courses or by self-taught modules.
- Ensuring compliance to key contract processes relating to your role such as document management, CAFM Management etc
- Be willing and able to complete any duty or reasonable request your line manager asks of you.
- Experience in a customer facing administration role preferable
- A strong working knowledge and competence of MS Office applications
- Proactive and self-driven nature
- Experience with CAFM systems (preferable but not essential)
- Excellent self-organisational skills
- Must be able to achieve and maintain UK Security Clearance status
- Excellent level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
- Ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.
- To work well as part of a team
Other Factors
- Must obtain and maintain required level of security clearance
- Site Allowances of up to £4,000 per annum on certain roles
- Overtime available – Mon-Fri = flat rate. Sat/Sun = x1.5.
- 9 day fortnight – 26 days extra leave per year
- Professional training – HV AP, Pressure AP, Confined Spaces AP
- Stable employer with long-term prospects on the contract
- Real Living Wage Employer
- Employee Assistance Programme
- Bike To Work Scheme
- Various Rewards & Recognition Awards
- Holiday Buy Scheme
- Occupational Health
- Discount Shopping & Gym
- Childcare Scheme
- Extensive Learning & Development
- Industry leading Maternity & Paternity Policies
- x11 RoSPA Awards for Health & Safety achievements in 2022
- Order of Distinction Award for our Aldermaston account team (for 15 consecutive Gold Awards)