Job Purpose:
Provide timely and effective administrative support to the Addenbrookes Site. Assist in the delivery of certain scheduled or ad hoc work functions and provide a range of support duties. The Admin function exists to drive high levels operational performance, Customer engagement financial Controls cross the scope of the contract, through strong communication and close relationships with the management and operational teams.
Duties/Responsibilities:
- Assist in Absences and Overtime recording via Smartsheet and ADP.
- Identify and respond to colleagues’ requirements via telephone and email communications.
- Assist in Uniform ordering and Distribution
- Ensure high level of input accuracy to rigidly maintain data integrity
- Ensure Site communications are sent in a timely manner.
- Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
- Maintaining the filing and archive systems
- Assist in training file management, filing and updates.
- Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction
- Assist with general office duties such as, stationary stock control
- Compile spreadsheets in Word or Excel format for any non-standard reporting
- Identifying with and participating in the attainment of team objectives and priorities. Communicating and sharing knowledge with other team members
- Developing personal skills to meet both individual and team needs
- Maintain focus on excellent customer service delivery standards
- Maintain a high level of knowledge of all products and services on offer by the company
- Work towards the continuous improvement of EMCOR’s (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture
- Manage time effectively and efficiently to meet the varied and demanding nature of the role.
- Complete any reasonable request from management.
Person Specification:
- Articulate, numerate and preferably IT literate.
- Good Verbal and communication skills.
- Basic understanding of Microsoft Packages .
- Be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels.