Position Overview & Specifications

Job description

We are currently looking for a new permanent team member with strong communication skills and a passion for delivering exceptional customer service to join our Independently run Post Office and retail shop.

If you enjoy working in a busy environment where no two days are the same, and the customer is at the heart of everything you do, then this is a fantastic opportunity for you!

We are ideally looking for someone with previous Post Office/Banking or Retail customer service experience, to work around 24 hours a week (predominantly afternoon shift) over both post office and retail counter – Monday to Friday. You will be flexible, as required, to work additional hours to cover colleague absence or busy periods which may include occasional Saturday shift.

The ideal candidate will have:

Excellent time management skills and the ability to multi-task.
Strong organizational skills with attention to detail.
High level of professionalism and discretion.
High level of accuracy and attention to detail.
Ability to work under pressure and meet deadlines.
Willingness to learn new skills and processes.
Be able to work independently with minimal supervision.
Be flexible in order to meet the demands of the office.

Responsibilities:

Greeting customers in a professional manner
Selling stamps and weighing /charging for letters and parcels.
Accepting payment for a wide variety of bills, such as electricity, gas and water bills.
Banking and cash withdrawals for both personal and business customers
Ordering retail/ Post Office items and dealing with stock.

Full training shall be provided for both the Post office and shop till systems.

Basic DBS check will be required as part of Post Office requirement.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £10.65 per hour

Benefits: