Position Overview & Specifications

Customer Experience Team Member

Salary – £19,242 per annum, pro rata

Part-time – 16 hours per week (Friday and Saturday)

Location – Edinburgh International Climbing Arena, Ratho

Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults. We are looking for an outgoing, positive, and energetic individual to join our front-of-the-house team as Customer Experience Team Member.

As a first point of contact, you will be responsible for:

Creating a welcoming and fun environment for all customers and employees.
Responding to customers’ questions and enquiries in person, over the telephone, and by email in a friendly and efficient manner.
Processing and administrating activity bookings, taking payments, issuing invoices, and using every opportunity to maximise sales.

Our ideal candidate will be:

Able to demonstrate exceptional customer service with experience in customer-facing roles in the leisure, hospitality, or retail industry.
Enthusiastic individual with strong organizational skills and ability to the juggle multiple demands simultaneously.
Great listener with excellent interpersonal and communication skills and the ability to relate to people of all ages.
Decisive, fair, and consistent problem-solver, able to organise and prioritise workload effectively and find answers to every question.

In return we offer:

FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
Opportunities for training, career growth and development
Generous holiday allowance (32 days, rising with service up to 40 days)
Shift work which may fit around other commitments
Cycle-to-work scheme
Paid sick leave
Company pension
Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Please note: you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.

Closing date: 23rd April 2023

Assessment date: 27th April 2023

Registered Scottish Charity No: SC027450

Job Types: Part-time, Permanent

Salary: £19,242.00 per year

Benefits: