Position Overview & Specifications

Our growing teams are looking for their next Customer Service intake! If you’re looking to join an award-winning company that gives you opportunities to develop a career, then apply now!

Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. We offer a comprehensive training package to enable you to become experts in helping people. The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company.

What we offer:

Passionate about career development – we want you to succeed!
Free Parking on site
Social hub
Fun working environment with an emphasis on teamwork
Gym on site
Life Assurance
Cycle to work scheme
Employee recognition scheme
Focus on learning and development
Social events

Who we are:

We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.

About the role:

The role entails delivering excellent customer service, taking payment and Direct Debit calls from our customers respectfully and in a timely manner. You’ll be required to deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face

The role covers a working window of 8am to 6pm Monday to Friday and 1 in 4 Saturdays 8am to 1pm (to include bank holidays). You will be required to work varied shift patterns over 37.5 hours a week .

We are looking for people who: