Position Overview & Specifications

We are looking for an experienced, energetic and motivated Service Technician to join our team. As a Service Technician at our company, you will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction.

Responsibilities:

Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.

Qualifications:

3+ years of experience in a dealership preferred
Experience with managing and preserving technical equipment
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Accustomed to using mobile tools and applications

The Flat Rate Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $30.00 to $45.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

The Lube Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $45.00

Job Type: Full-time

Pay: $20.00 - $50.00 per hour

Schedule: