Position Overview & Specifications
The gig for the Assistant Store Manager in our Newcastle store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Main duties will include:
- Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
- Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
- Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
- Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
- Efficient operations and enhancing customer experience
- Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
- Acting as key holder and assume full responsibility for the store in Manager’s absence
Essential requirements are:
- Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
- Sales oriented and able to drive others to achieve store goals and objectives
- Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
- Excellent communication skills.
- Numeracy & literacy skills
- Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
- Back of house administration (e.g. rotas, banking)
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.