Position Overview & Specifications

Dr Laliwala and Partners are looking for experienced Medical Receptionists to join their growing team at Nightingale Medical Centre.

We are a large group of surgeries who are located across the city of Peterborough, providing health care services to thousands of patients through innovation and business efficiency. We are looking for dedicated staff to ensure the delivery of a more expansive range of services, available closer to home with excellent patient care and services.

It is an exciting time within our surgeries as we hunt for candidates who are innovative, flexible & enthusiastic. We are looking for people who are multi skilled and are able to perform under pressure. This position will require someone who is willing and able to work as a team player.

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on systmone

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patient’s healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Maintain a clean, tidy, effective working area at all times