Position Overview & Specifications

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Full-time

Salary: £9.50-£10.00 per hour

Benefits: