Position Overview & Specifications
Head of Operations
About us
Caha! is the car management app that is making life simpler for drivers. As the Head of Operations, you will lead the strategy, and optimisation of all operational activities related to the Caha! product and services with a focus on People, Finance and Customer Operations. You will develop efficient processes that increase results, boost team performance, and ensure customer satisfaction.
You will work in a hybrid environment where you will attend the office 3 times a week in London.
You will report into the CEO for CaHa.
What you'll do:
Manage the daily operations of the company, including customer operations, finance, hiring and talent development
Manage our recruitment process and develop an employee onboarding experience
Oversee the recruitment and training of the customer operations team to ensure they are equipped to deliver outstanding customer service
Maintain our wiki to ensure accurate documentation of all processes
Manage relationships with third-party providers and vendors, including DLG
Oversee the OKRs process and ensure agreement on goals, monitor team performance, provide feedback and support, and ensure team are engaged
Manage operational budgets and resources to ensure financial goals are met, and model for future growth
Ensure that all operations follow legal and regulatory requirements.
What you'll need:
Experience in Operations, Consulting, Finance, Law or HR environment.
Experience improving operational efficiency
Knowledge of industry trends, laws and regulations
Develop solutions
Experience working in a startup or scale-up is a plus
Ways of Working
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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