Telephone Customer Service Assistant

Job Profile: Direct Life are looking for dynamic, innovative, and passionate people to join the team! About Direct Life We are one of the UK’s leading Life Insurance outsource and technology suppliers. With over 30 years of experience, we put our customers at the heart of everything we do and are passionate about providing the best technology and services to financial advisers to help them work more efficiently. In addition, we provide systems and support to enable customers to buy online quickly and easily. Direct Life are a small, supportive, and innovative company which also benefits from the advantages of a large and established corporate partner, LSL Property Services. LSL Property Services are one of the largest providers of financial services which include mortgages, non-investment insurance products, lettings, and conveyancing. About the role

We are looking Telephone Customer Service Assistant, who can deliver excellent customer service. You be liaising with customers to secure a Telephone Interview appointment, in an efficient and timely manner, using our advanced systems.

Initial training will take place in our office which is based in Chichester city centre. After the successful completion of your initial training, which normally takes approximately 6 weeks, you will be offered the opportunity for hybrid working. Hybrid working means you’ll have 3 days working in the office and two days working remotely (if you have the appropriate set up).

The working hours are 37.5 per week, which would include early shifts 9am – 5.30pm and late shifts 12.30pm – 9pm Monday - Friday and Saturday morning between 9am – 12pm.
The starting salary is £21,255 per annum with the opportunity for further training and career development.
About you

The successful candidate must have the following skills and experience:

• Delivery of service excellence
• Ability to organise and prioritise own workload
• Proficiency in the use of IT systems
• Attention to detail
• Excellent written and verbal communication, literacy and numeracy
• Ability to work on own and within a team.

Benefits for working for Direct Life

• Generous holiday entitlement (plus all the bank holidays) as well as your Birthday off when it falls on a working day.
• Access to Choice Discounts, an employee portal offering a huge range of money saving offers and discounts at high street brands.
• Access to Choice Benefits, where you can make large savings on extra holiday, dental insurance and much more.
• Employee Assistance Programme through Health Assure, offering support for physical and mental health, wellbeing resources, and much more.
• Life and Private Medical Insurance.
• Pension Scheme.
• Opportunity to apply for Share Save schemes.

What to do next?

If you think you’re suitable please reply, giving us as much information about yourself as possible, and we will be in touch very soon.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.
Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed on our careers page