Position Overview & Specifications

Claims Handler

Start date: 27th February

Contract: Initially 4 Months with scope to extend

Day Rate: £170 inside IR35, via umbrella

Location: Remote, Working from Home

Hours: Monday – Friday, (Core Hours)

Your key responsibilities

· Handle pet claims from notification to settlement, validating policy cover and the claim. You will ensure fraud controls and claims processes are followed. Delivering quality at every touch. Carry out required investigations to ensure all relevant documents and information have been evaluated prior to the decision on the claim. You will also deal with a small volume of material damage and liability claims.

· Deliver customer service and claim financials in line with SLA’s and KPI’s.

· Implement company, legal and regulatory (FCA) policies and procedures to ensure compliance with requirements.

· Handle complaints constructively and in line with company and FCA guidelines, referring to the manager when a solution cannot be found, so that clear action is in hand and the customer is aware, escalating any unusual or difficult queries or situations appropriately to ensure prompt resolution.

· Identify, support, and contribute feedback to the design and implementation of internal processes and systems to help improve customer experience and maximise accuracy and efficiency. Work collaboratively with colleagues across the company to promote awareness of customer needs.

· Maintain accurate and timely records, files, and databases to meet business needs and ensure data integrity and compliance with Data Protection requirements.

· Share knowledge and expertise and help to coach colleagues to provide adequate cross-cover and maintain a quality customer service during annual leave and other absence and most importantly help with BBM development.

· Through using our data, identify and share awareness of potential trends, issues or risks and escalate appropriately.

· As experience grows you will help complete payment auth and QA for L1&2 claims handlers.

Job Types: Full-time, Fixed term contract

Salary: £170.00 per day

Schedule: