Position Overview & Specifications
We have a fantastic opportunity for a Head Receptionist/Administrator to join our team here at Pet Doctors Woking!
This is a full time position, working Monday-Friday with 1:4 Saturdays.
You will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
The role will be split between Head Reception duties and administrative work such as to debt management, team leadership, till reconciliation etc. Other duties include answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic. You will also be responsible for managing the reception team, staff/holiday rotas and recruitment.
We are looking for someone who has excellent communication and organisational skills as well as strong leadership skills. Experience managing teams will be highly beneficial. Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial.
You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
The starting salary for this position is up to £31,000 depending on experience (pro rata).
We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list at on our careers site CVS Employee Benefits- what we can offer you. (cvsukltd.co.uk)
To apply for this position please click 'Apply Now'.
Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.