Customer Service Advisor

Hybrid working, when you need to meet your team in person you’ll be based at the Bolton ERDC, Bridgewater Avenue, Bolton, BL5 1EE

Permanent

Full time 40 hours per week

£22,000+ benefits

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

It is an exciting time for you to join us as a CEO Advisor. Working remotely, you'll be part of a great team who handle high level complaints mainly relating to ID Mobile, that come from our Chief Executive Office and other areas of our business. Every contact requires you to be a brand ambassador and to deliver an exceptional service.

As part of this role, you’ll be responsible for:

• 
  Handling and resolving complaints via email and outbound calls, while aiming for first contact resolution
• Managing P1 complaints from Customer Service to mitigate any brand risk
• Delivering exceptional customer service, placing the customer at the heart of everything you do
• Investigating Deadlocked complaints, addressing service shortfalls and where necessary resolving or providing a final detailed written response

You will need:

• 
  Excellent written skills.
• Outstanding verbal, interpersonal and negotiation skills.
• To be 100% focused on customer delight – for internal and external customers.
• Complaint resolution skills

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• 
  Access to the Aviva Digital GP app, where you can access a GP 24/7.
• Hybrid working; you’ll meet in the Bolton branch as and when required for meetings, 121 and team building activities.
• Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7.
• Discounts at our Currys stores for you and your family.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented CEO team and unbox your passion at the UK’s best-known retailer in tech.