Position Overview & Specifications
Home Based/Peterborough
We have an exciting opportunity to join Cross Keys Homes as a Sales Executive to work closely with the Sales Manager and other team members to sell shared ownership properties!
The ideal candidate will have similar sales experience particularly of the shared ownership product, asset sales predominantly Resales and Staircasing and marketing challenges involved.
The role is predominantly home based however travel to various locations across Peterborough, Huntingdonshire (Alconbury), St Neots and Cambridgeshire (Cambridge) as and when required.
Hours of work: Monday – Friday 9am – 5pm plus potential weekend work for open days.
Please find the below key responsibilities for the role (but not limited to):
- To be the day-to-day sales customer contact for our resale homes and staircasing transactions, can assess eligibility and affordability, arrange viewings and guide customers through the sales process ensuring they have an excellent service experience
- Be able to sell individual schemes, resale homes and undertake staircasing transactions in line with the overall targeted sales strategy
- Ensure they have comprehensive, up-to-date product/market knowledge in order to provide the highest possible standards of customer service. Including being able to overcome objections and optimising sales performance.
- Process applications and assess affordability according to HCA/LA criteria; issue offers, sales confirmations, instruct solicitors; guide/update customers through the conveyance/mortgage processes, ensuring an excellent customer journey whilst achieving prevailing targets/KPI’s.
- Work closely with internal colleagues both team members and other departments as well as external third parties to ensure that homes are finished to a high standard on handover.
- Monitor and provide accurate up to date reports on all matters regarding sales to the Sales Manager and internal/ external partners, as and when requested
- Ensure all sales information is up to date and recorded accurately on websites, internal systems and other digital platforms.
- Instruct scheme/property valuations within set deadlines and ensure they are updated throughout the sales process.
- Liaise with the Sales Manager to assist with responding to general enquires and complaints in a clear and concise manner.
- Help simplify complex legal matters as appropriate to guide purchasers through the home buying process, resolve customer issues when needed and prevent complaint escalation.
- Produce regular sales reports on developments/schemes/resale homes and staircasing transactions for the Sales Manager.
- Ensure sales data is input correctly on all databases, all files meet auditory requirements and are completed accurately to allow for inputting onto the IMS/database.
Requirements:
- Full valid UK driving license and use of a car for business purposes.
- Excellent verbal and written communication skills. Ability to work on own initiative, plan, prioritise and assume responsibility for target delivery.
- Be able to display a flexible, creative and responsible approach to team working/priorities.
- GCSE grades at A – C or equivalent to include maths and English
- Displays an empathetic, tactful and professional approach to customers and colleagues
- Intermediate level working understanding of Microsoft Word and Excel packages.
- A sound understanding of the wider property and mortgage markets/products, the property sale conveyancing process.
- A sound understanding of the HCA s Capital Funding Guide and affordability guidance.
- Experience of working to and achieving targets.
- Have strong administration and organisation skills