Position Overview & Specifications

The Role

The Front of House Assistant will be part of Food & Beverage team and will report to the Food & Beverage Manager.

Passionate People

It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Crescent Turner Hotel. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing the “leading guest experience.”

Purpose of the role

To offer all customers a personal, friendly and efficient service to The Crescent Turner on every visit.

Key responsibilities

To ensure all guests are greeted and served in a prompt and personal way
To ensure every guest has a fantastically positive service experience
Ensure that you have a good product knowledge on all items on the menu
At the end of each shift, to ensure all back and front of house areas are clean and tidy
Be fully conversant with the Weights & Measure Act 1963 and any recent updates
To be aware of and responsible for Health and Safety, reporting any maintenance issues to relevant department managers and ensure that line managers are kept completely up to date with progress on outstanding actions
To carry out any other reasonable requests made by the Manager and Supervisor
To contribute ideas which will enhance the guest experience

Qualities you will possess

Passion for what you do
Positive and friendly with a “can do attitude”
Attention to detail
Ability to prioritise and organise
Proactive
Take responsibility for yourself
Confident to make decisions and to stand by them
Good negotiation and influencing skills
Excellent communicator
A sense of fun!

What do you need to be successful?

You need to be a people person with excellent customer service skills
A good standard of education is required along with fluency in spoken and written English
Experience of working in a customer facing role, ideally within the hospitality industry
Passion for inspiring and creating amazing customer experiences
Be a team player and be prepared to get stuck in as required

Job Types: Full-time, Part-time, Permanent, Zero hours contract, Graduate

Salary: £10.00-£12.00 per hour

Schedule: