Position Overview & Specifications

A growing company, ready to transform an already unique and industry-leading application. We offer a creative, agile and collaborative environment, where you can contribute to build real improvements and use your problem solving skills to be part of our disruptive plans to shape the industry.

This is a mainly a home based role, however, you should occasionally expect to be able to travel to our office based in Sheffield on a regular basis. There is also an option to work from our offices if you prefer this to home based work.

You will be a person who has worked in or has an interest in software or tech and is good at speaking with people from different backgrounds with ease. We are a friendly team and have a positive philosophy aimed at building a product which helps people and makes an impact on everyone's life.

NB - Only applicants that include a cover letter detailing why they think they are interested in this role will be considered.

Coordinate Sport helps organisations to manage everything in one application. From their timetables, scheduling, bookings, projects, payroll, finance, reports, customers, team, equipment, and compliance all from one place.

Essential duties and responsibilities

Respond to customer inquiries via email, chat, or phone and provide timely and accurate solutions to their issues
Collaborate with other teams, including product, implementation, customer success and engineering teams, to identify and resolve customer issues
Document customer issues and provide detailed feedback to the product team for continuous improvement
Provide training and support to customers on how to use the product
Maintain a high level of customer satisfaction by providing excellent customer service
Identify and escalate issues to senior support staff or management when necessary
Monitor and maintain customer support metrics, such as response time and resolution time

Knowledge, skills and abilities