Position Overview & Specifications
THE JOB:
We are hiring for a Nightshift 1st Line NOC Engineer / Service Operator to work from home, on a 3 on 3 off shift pattern
- Is a Monday to Friday office job not your thing?
- Hate micromanagement & distractions?
- Not a fan of rush hour traffic, fancy working from home?
- Want the freedom of listening to what music you like, or having your favourite Netflix show on in the background?
Then listen up, this might just be the perfect role for you.
WHAT YOU WILL BE DOING DAY-TO-DAY:
At Convergence, we look after a small number of high value customers that are recognisable brands and big household names in our NOC, To be successful as our part our nightshift NOC team, you'll need:
- basic technical skills to become our Service Operator / NOC Engineer
- to respondi to a low number of faults raised by email, telephone or system generated. (an average 10 tickets per night)
- to filter faults raised to determine the next course of action
- to prepare customer updates to be sent via email
- to update our system (ServiceNow)
- to create handover information for the day shift team
You’ll be supported by on call engineers and duty manager during every nightshift
WHAT’S IN IT FOR YOU
Your job, tasks, activities, KPI’s and development will be mapped to our skills matrices to ensure you’re being supported and given the tools and systems to do the job that you joined us for. Induction and training will be provided. Our commitment to you includes:
- Setting you up with any IT equipment you need to work from home
- Generous holiday allowance, increasing with length of service with the option to buy or sell
- Development & progression opportunities to improve skills & transfer to day team after 12 months
- Enhanced family friendly leave and pay
- Company pension
- Private medical (includes medical, mental health, optical & dental)
- Income Protection
- Life Assurance
T&C's:
- Permanent, full-time
- Office Monday - Friday 9am - 5.30pm during training period
- You'll move to home-based nightshift on 3 on 3 off 12 hour shifts patterns (7pm-7am) after training period is complete