Position Overview & Specifications
Job Title:
Associate Sales RepresentativeJob Description
Responsible for demonstrating the value and benefits of our low to moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with low to moderate variables in geography and/or customer complexity. Responsible for developing a good level of product or service knowledge to support low to moderate customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to low to moderate customer inquiries by following standard scripts and procedures. Confirms competitiveness of client's maintenance contracts and works towards assigned contract revenue goals. Understands and captures the voice of the customer for assigned client. Essential Functions - Duties and Responsibilities- Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
- Work within dedicated territory for established client
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
- Successfully promote products or services for established client
- Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
- Utilize data to identify ‘at risk’ and adoption opportunities
- Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and effectively handle objections to retain customers or win new customers
Location:
GBR Liverpool - The Plaza, 100 Old Hall StreetLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents