Position Overview & Specifications

Who we are

COMO Hotels and Resorts are an award-winning, family-owned group of 16 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

What we're looking for

We have a fantastic opportunity for a Assistant Front Office Manager from a luxury hotel environment to join our dedicated team.

What you'll do

Reporting to the Front office Manager you will ensure the smooth running of the department on a day to day basis.
You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction
Oversee handling of special room requests, special accommodation needs and billing instructions.
Ensure the proper handling of all VIP guests and long stay guests.
Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
Review all group arrivals and liaise with reservations to achieve a smooth stay.
Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.

Your key responsibilities will include

Who you are