Position Overview & Specifications

Responsibilities

To work as part of the Operations team to help develop and deliver Customer Service to our customers.
To deal with inbound and outbound telephone calls.
To deal with emails, tickets and Live Chat.
To build up excellent knowledge of products and services.
To assist with daily, weekly and monthly Administration tasks.
To deliver an excellent Customer Service experience at all times.

Knowledges & Skills

Ability to work remotely with other team members and stakeholders to interpret their requirements and implement activity accordingly.
Must be IT literate with sound knowledge of Microsoft Office type applications.
Have a proactive approach to work and be able to show initiative.
Confidence when communicating with people on all levels; face to face as well as online meetings, emails and over the telephone.
Basic administration skills including answering telephones, sorting inbound emails, undertaking research and dealing with correspondence.
Customer service experienced preferred.

Schedule and Location

Remote Working.
May require occasional commute to Manchester shared office space.
Set weekend shifts with the opportunity for additional hours Monday - Friday during peak trading periods.

Job Type: Part-time
Part-time hours: 4 per week

Salary: £10.18-£10.42 per hour

Benefits: