Position Overview & Specifications
Receptionist – Clayton Hotel Birmingham
We have an exciting opportunity for a casual Receptionist to join the friendly Front Office team here at Clayton Hotel Birmingham.
Our beautifully architecturally designed hotel is located in a prime and upcoming district of Birmingham and is home to 218 bedrooms, 11 Meeting rooms and a beautiful restaurant - The Grill.
Objective of the Role
You will be the first person that a guest meets on arrival to the hotel, you will be the first impressions of the hotel. You will be a friendly, confident and customer focused person with a willingness to learn.
You will report to the Front Office Manager.
Key Duties and Responsibilities
- Greet and welcome our guests to the Hotel.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer.
- Take and confirm reservations to our guests.
Requirements:
- Excellent customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.
Benefits:
- Competitive salary
- Free staff meals
- Extra annual leave with length of service
- Fantastic Staff and Friends & Family rates
- Continuous learning and development opportunities
- Save as your Earn Scheme
- An opportunity to work with a great team
About our culture:
Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.