Position Overview & Specifications
Job Title: Logistics and After Sales Administrator
As logistic administrator you will be responsible for ensuring transport and hire equipment is booked for standard installation jobs. You will be responsible for organising hire equipment on a day to day basis for service maintenance and repair works.
In addition to this you will be responsible all engineers are issued with vans that are within rental contract and are fully maintained. You will also work closely with the customer care and field engineers arranging flights, accommodation and care hire when required.
The Role:
- Ability to use/open SOHO tickets to raise jobs.
- Ensure transport and hire equipment is booked for standard installation jobs.
- Organise hire equipment to be booked on a day to day basis for service and repair jobs.
- Ensure hire equipment is off-hired in line with order agreement.
- Ensure engineers are issued with vans that are within rental contract and ensure van trackers are fitted and working correctly
- Maintain vans to standard and manage fines to engineers when required.
- Management of engineers working hours; completed before 10am daily and send to accounts every Monday for the previous weeks’ workload.
- Organising training required for field engineers
- Organising van services for field services as and when required
- Arranging flights, accommodation and car hire for engineers when required.
- Be a part of the on-call rota schedule at weekends to schedule engineers for urgent breakdowns.
- General admin support to the after sales department.
The Person:
- Minimum 5 GCSEs (A-C), including English and Maths.
- Experience of working in a professional, fast paced and challenging environment (Desirable).
- Previous experience in similar role (Desirable).
- Excellent communication and IT skills.
- Outgoing, customer service approach.
- Drive and energy for results.
- Ability to prioritise and organise.
- Excellent attention to detail.
- Timely decision making.
- Ability to work in an environment that is fluid with constantly changing priorities.
Company Benefits:
- Cycle to work scheme
- Perks card @ work – offering a wide range of discounts and offers on restaurants, cafes,hotels,gyms,retailers,day excursions,supporting our local businesses and communities
- ‘Refer a Friend’ bonus scheme.