Position Overview & Specifications

Volunteering at Citizens Advice Northumberland is rewarding, challenging, demanding and fun. You will have the opportunity to enjoy working as part of a team that operates across the county and also being part of a national organisation.

We are currently looking for volunteer advisers who can commit to at least 5-8 hours each week for a minimum of 12 months. There are both face to face and digital (telephone/e-mail) adviser positions available. Previous IT experience is essential due to the method of some of the training: e-learning, video calls, emails, online workshops and the IT use required for the role: online research on our information system and case recording.

Previous advisor experience is not necessary as full training is provided - our adviser training programme needs to be, and is very thorough. It is important that we are giving the correct advice and information to our clients and also recording it appropriately. Trainees are fully supported throughout their training journey.

If you love learning new skills and knowledge, want an interesting and rewarding volunteer experience, then please contact us for more information.

Job Type: Volunteer

Benefits: