Position Overview & Specifications
Hours: 35 hours per week (working over 5 days)
(Adviceline is open Monday to Friday, 9am to 4pm)
Salary: £22,811 - £24,733 annum, pro rata
Contract: Fixed term to 31 March 2024
Base: Ilkeston
We have an exciting opportunity for an enthusiastic telephone adviser to join our
existing Adviceline team, which provides an excellent telephone advice service
across Derbyshire Districts. Our telephone advisers are often the first point of
contact with the public. Their role is to assess a client’s needs and decide the best
next step to help resolve the issue. Advice will be given over the phone, in addition
to self-help materials designed to empower clients to help themselves.
Applicants need to be computer-literate, although training on our case recording
systems will be given. You must be confident in working to performance targets.
Good communications skills, both written and verbal are essential in the role, as is
excellent customer service skills with a non-judgemental approach. A background
in advice giving is desirable but not essential.
Terms and conditions
Annual leave: 35 days annual leave per year, including Bank Holidays and four days Christmas
Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also
offer an annual leave purchasing/selling scheme.
Pension: Auto enrolment into an approved pension scheme. 6% contribution by the
organisation, 2% contribution from staff member.
Sick pay: 3 months full pay and 3 months half pay (dependent on length of service).
Other benefits: Employee assistance programme, including perks
At Citizens Advice Derbyshire Districts we provide free, confidential, impartial and independent
advice and information on a wide range of subjects. We value diversity, promote equality and
challenge discrimination. We encourage and welcome applications from people of all
backgrounds.
The successful candidate will be required to undertake a Disclosure and Barring Service check.
The possession of a criminal record will not necessarily prevent an applicant from obtaining this
post, as all cases are judged individually according to the nature of the role and the background
and circumstances of your offence. Please get in touch to see our policy on DBS checks.
To view and download the recruitment pack visit:
www.citizensadvicederbyshiredistricts.org.uk/get-involved/join-our-team/
Please send a CV with a completed application form to hr@ddcab.org.uk
Closing date: When a suitable candidate is found
Interviews: TBA
Job Type: Part-time
Salary: £22,811.00-£24,733.00 per year
Schedule:
- Monday to Friday
Work Location: In person