Position Overview & Specifications
Chubb now has an opportunity for an Administrator to join our team in Broadgate, Chadderton. The main goal of this role is to provide general administrative support to enable the smooth and effective running of the service team. You will assist the Operations Manager in the provision of a superior level of customer service.
Job Description
What will I be doing as Administrator?
- Take calls from engineers and customers relating to enquiries
- Order parts for engineers
- Call customers to book engineer visits
- Update the internal systems with any amendments required
- Support the Operations Manager with any administration requests, such as, placing subcontractor orders
- Manage maintenance contracts ensuring new contracts are processed for invoicing, and maintenance engineers are booked
- Resolve customer disputes and process contract terminations
Qualifications
To be successful in this role you will:
- Have a good general background in administration ideally from a service / engineering background (not essential)
- Be customer focused with extensive phone-based customer service skills
- Excellent communication skills.
- Ability to work to deadlines.
- Possess strong IT skills across Word, Excel and Outlook
- Have strong attention to detail and the ability to multi-task
- Have the ability to prioritise and work well in a fast-paced environment
- Work well a part of a Team.
Additional Information
What can we offer you?
- Competitive Salary
- 25 days holidays plus bank holidays
- Company pension scheme
- A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
- Free onsite parking
- Continuous training and development.
More about us:
Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world.
We welcome applications from Administrators, Office Administrators, Sales Administrators, Branch Administrators or Receptionists who live within a commutable distance of Chadderton, Oldham, Rochdale, Manchester,