Position Overview & Specifications

We are recruiting a Mail Room Operative to join the team located in London. The successful candidate will be responsible for providing a service for all mail handling (normal, registered, courier, international shipment), as well as being accountable for receiving, signing, distribution and shipping of all incoming and outgoing mail and parcels.

Key Tasks:

Primary focus on delivery of Mail Services to include but not limited to Distribution/Shipping and Receiving in accordance with KPI & Output measurements
Dealing with Addison Lee & UPS directly by arranging monthly catch-up meeting, raising PO’s and support with invoicing
Record incoming courier / parcel / recorded and registered mail, retaining accurate records to facilitate tracking
Handle all direct customer Jira and email enquiries for the Mail Room
Ensure departmental and reps lists / pigeon holes are updated and cleared when required.
Maintain paper stock levels and replenish supplies as necessary including printing machines on all floors
Ensure all mail is collected, sorted, and distributed correctly
Perform investigations into lost post / sort and process unidentified mail, parcels
Oversee the maintenance of the Mail Room equipment e.g. Franking Machines etc
Ensure accurate and up to date documentation of Mail Room procedures in place
Handle all incoming mail, parcels by maintaining accurate records to facilitate tracking by using Envoy system
Understand adhere to emergency procedures associated with mail rooms, including suspect package procedures
Understand & adhere to emergency procedures associated with mail room, including suspect package procedures
Report all accidents, occupational illnesses, and emergencies to your manager and by using Harbour portal & follow incident handling process
Undertake and maintain required CBRE training
Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Person Specification:

Previous experience within a postal environment would be beneficial
Presentable & sound customer service skills
Technically savvy, knowledgeable with Mac, Mail, Calendar, Presentation sheet
Knowledge of associated reprographics equipment
Basic understanding of reprographic activities i.e. binding, printing & finishing

Job Types: Full-time, Permanent

Salary: £28,000.00-£35,000.00 per year

Benefits: