Position Overview & Specifications

Hours 9am to 4pm

At Careconcepts, Trewan House in Widnes, we are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Care Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities of the Receptionist:

Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the Morris Care values at all times.
Ensure the reception area and areas around the home are well maintained and welcoming.
Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
Provides timely updates to the Marketing department on all social activities to ensure these are included in brochures, newsletters and other marketing material to actively promote the Home and any associated events and activities.
Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.

Education, Skills and Experience of the Receptionist:

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.