Position Overview & Specifications
Job Title: Senior Supervisor
Reports to: Car Park Manager and Supervisor
Location: St James Quarter, Edinburgh
Introduction
On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.
The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.
Purpose of the role
To provide a seamless journey for SJQ customers entering the shopping centre via the car park. The aim of Care Park is to ensure these guests have a safe and efficient experience of the facility and are provided assistance by our well-trained attendants whenever required.
You will be based at the St James Quarter car park. You will be working on a variable shift pattern which will consist of 12-hour shifts.
Main Duties
● Understand and adhere to the strategic direction of the client
● Manage on-going training to your teams and ensure all new team members are fully trained and inducted to the site procedures and policies including
● Manage all car park systems ensuring processes are adhered to
● Staff resourcing and HR management, including recruitment, training, disciplinary and welfare issues
● Resolving guest concerns and complaints
● Conducting regular foot patrols of the Car Park
● Monitoring Activity in the Car Park to deter criminal activity
● Management of presentation team within all areas of the Car Park as required
● Implementing traffic control measures - regulating entry and exit of vehicles
● Maintaining good levels of communication with Supervisor/Manager
● Operating Car Park Equipment as appropriate
● Providing customer advice and assistance regarding the shopping centre
● Cash handling
The successful candidate will be able to demonstrate
● Strong language and communication skills and relate to customers in a friendly and professional manner
● High degree of guest service
● Strong attention to detail
● Proactivity and initiative in providing ideas, suggestions, and initiatives to improve the occupancy and revenue of the car park
● Computer skills
● Previous car park / customer service skills are preferred but not essential
● Immaculate presentation
● Provide support to the wider team when necessary
● Carry out any other reasonable request as requested by management
● Have the ability to take ownership of situations and react promptly
Benefits:
If successful, you will be rewarded as one of our Care Park family with:
● A salary of up to £13.50 per hour dependant on experience
● Opportunity to join the pension scheme
● Full uniform provided
● Excellent on-site facilities available to employees
● 22.5 days paid holiday leave
● Cycle2work scheme
Job Type: Full-time
Salary: £13.50 per hour
Benefits:
- Company pension
- Cycle to work scheme
Schedule:
- 12 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- City of Edinburgh: reliably commute or plan to relocate before starting work (required)
Experience:
- Driving: 1 year (preferred)
- managing people: 1 year (preferred)
Work Location: In person