Position Overview & Specifications

Job Summary / Key Responsibilities

· Maintain computer systems currently running on MS and IOS based operating systems

· Undertake backups, restores, storage and monitoring procedures

· Monitor systems to guarantee operational availability

· Maintain and improve procedures and documentation in line with CA Group requirements

· Participate in departmental and companywide programs and initiatives to support the business

· First line IT support, providing helpdesk style support for the office, shop floor based IT equipment and software by problem solving and user education enabling productive / efficient practices

· Supporting remote workers and remote site IT operations from the central portals

· Ensure smooth operation and support of IT systems by monitoring and resolving data flow issues

· Follow established CA Group procedures to maintain standards and continuity to improve central support and knowledge transfer between colleagues and users

· Follow established procedures for backup routines, media, storage and system monitoring to ensure data integrity, security and accuracy

· Ensure documentation and procedures are created, maintained and improved upon to enable smooth operations for common duties

· Assist in undertaking appropriate preventative maintenance on all essential equipment

· Assist in new IT developments and projects

· Upgrade and update hardware and software to meet business and user requirements to increase productivity and maintain stability

· Work with external suppliers and contractors to ensure department and company needs are met

· Participate and contribute to all activities across the CA Group

Knowledge, skills & experience

· Excellent communication and organisational skills

· Flexible attitude, motivated and reliable

· Strong customer facing skills

· Positive attitude to deliver excellent service and continuous improvement