Position Overview & Specifications

Tour Co-ordinator - Homebased
This award winning specialist tour operator have been operating special interest tours for more than 25 years and operate throughout the UK and to a range of worldwide destinations. They are now looking for a Tour Co-ordinator to join their small friendly team to ensure that all tours are planned and organised to the highest standard and deliver wonderful experiences for customers. Salary of £25k to £27k and fully homebased.

Tour Co-ordinator - Role & Responsibilities:

To ensure all aspects of the tour programme are booked and confirmed with relevant suppliers.
Work closely with product team in respect of any logistical and commercial details that may impact on the performance of the tour.
Ensure budgets for all tour elements are adhered to.
Contract all hotels, including guest overnights, and ensure contracts sent and database updated.
Ensure flights are booked to ensure the best possible prices.
Deal effectively with supplier driven changes, ensuring best possible outcome for customers and relay details of changes to customers in an efficient manner.
Ensure special requests & extras relating to dietary, rooming and travel are clearly recorded, and booked with the appropriate supplier and conveyed to the tour staff.
Ensure all tour documentation is delivered to tour managers and suppliers in a timely and accurate manner.
Ensure all tours are health & safety compliant, ensuring all accommodation and local transport has been audited.
Organise pre-tour briefings with tour leaders
Participate in the Duty Officer rota.

Tour Co-ordinator - Skills & Experience Required:

Experience in a sales, operations, customer service or product role within the travel industry.
Exceptional customer service skills
Outstanding verbal and written communication skills
Professional, highly organised with strong attention to detail.
Ability to build strong supplier relationships
Pragmatic approach to problem solving
Ability to prioritise and manage workload

Tour Co-ordinator - Additional Information: