Position Overview & Specifications

Business Services International UK, a destination management company based in London, is looking for a VIP Department Manager to join our team.

The job will include, among other things, the following duties:

All duties, responsibilities and tasks required for and pertaining to the travel and tourism and tour operations industry including telephone sales and assistance, customer services and sales via telephone and/or in person, quotations, filing, administration, liaising with customers, colleagues, suppliers, airlines, hotels, airports, agents, tour operators and all relevant contacts, entities and parties within the industry, or as designated by the Directors.

Principal Responsibilities:

The efficient running of the VIP Department, supporting your Department Senior Manager.
To do everything possible to achieve monthly Department’s target.
Taking bookings from Tour Operators, Agents and private customers.
Ensure that all bookings from non-credit agents are prepaid in advance of arrival date.
Ensure that all bookings are properly posted in Tourplan and comply with all requirements and procedures established in company regarding Tourplan bookings.
Entered all changes and additions of bookings into the Tourplan on time and in compliance with established procedures.
Prepare all invoices and deal with any issues until they have been paid.
Follow Rules and Procedures of Account Department.
Resolving and managing queries and complaints.
Identifying operational issues, potential problems and opportunities.
Bringing any operational issues, problems & complaints immediately to the attention your Senior Manager or of the Director.
Maintaining accurate administrative & operational records.
To continually search for ways to improve our quality of service and gain better value for money from our subcontractors.
Developing customer relationships.
To have good knowledge and understanding of other departments and their role within the organisation;
To develop positive relations with colleagues from all departments and support their work as appropriate;
To prioritise tasks effectively as required;
To undertake any other duties as required which are compatible with this role.
And other responsibilities as relevant for the running of the employer’s business and all matters pertaining to the promotion, enterprise and needs of the employer’s business.