Position Overview & Specifications

Who are we ?

We are FBC, Fox's Burton's Companies! ……-And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 5,000 amazing employees across all our locations.

We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.

We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).

Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Cathedral City, Marmite, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.

Our employees make our business special. With strong family values, we believe FBC is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals.

And don't forget… work hard but play harder!

What does your typical day look like?

Responsibility for.

Cash Collection.
Process & Resolve Customer Queries.
Cashflow forecasting.
General administration duties.

Other key actions will be but not limited to:

Chase overdue invoices including rejected customer queries.

Action and Escalation of rejected items in a timely manner.
Correctly process Customer queries onto query systems
Ensure debts are collected in a timely manner.
Allocate cash & reconcile supplier finance accounts between SAP and internal query systems.
Monthly cash flow forecasting
Upload information on to customer portals.
Resolve EDI issues & resubmit invoices.
1 2 1 meetings with team leader ensuring aged items chased and any issues documented.
Any other ad hoc duties as required.

What are the key ingredients needed for the role?

Minimum of 2 years of Credit Control / Customer Service experience desirable