Position Overview & Specifications

Contact Centre Manager
Location: Birmingham
Working Schedule: Monday – Friday 37.5 hours
Salary: £40,000 + Bonus

Bunzl Cleaning & Hygiene Supplies is the UK’s leading supplier of janitorial, cleaning, and hygiene products. As part of the Bunzl plc, we are one of the fastest-growing international distribution and outsourcing groups, we’re able to provide our customers with the most cost-effective and competitively priced solutions for their cleaning and hygiene needs, in addition to the very best in customer service.

The Benefits

33 days holiday (including bank holidays), with an option of buying up to 5 days extra per year
Company sick pay
Bunzl Save as you Earn Sharesave Scheme
Enhanced Maternity and Paternity pay
Comprehensive Learning and Development
Bunzl Personal Pension Plan
Personal benefits for Theme park discounts, Cycle to work scheme,Cinema discounts etc.

The Role
Responsible for the day-to-day management of the Company Customer Contact Centre. Key duties include managing the team of Telesales, Customer Service and Internal National Account Managers.
Key Responsibilities

Instilling and maintaining a culture and behaviour of industry leading customer service
Ensure that customer orders are processed accurately and in a timely manner
Ensure speedy and effective resolution to customer queries
Continually seek to improve communications between departments to achieve the highest levels of customer service
Working proactively with the digital team to ensure stream lined order processes are implemented
Achieve Telesales Sales and Margin Targets
Preparing & submitting reports to senior management
Ensure all training requirements are met and regularly reviewed
Manage the outbound telesales team to ensure targets are met
Develop and implement a telesales sales plan that is focussed upon retaining and expanding business levels with existing customers
Ensure targets are clearly understood by the team and met on a consistent basis

Your Skills
Telephone/ Customer facing experience
Outbound sales experience

If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

Job Type: Permanent

Salary: £40,000.00 per year

Benefits: