Position Overview & Specifications

Overview:
Title: Supervisor
Reports to: Assistant Manager
Based at: Bar & Floor

Job Purpose:

The Supervisor will be based either on the bar or floor and will be responsible for ensuring opens and closes are completed correctly on the bar, floor and kitchen. Their priority is to understand the needs of the venue during trading and to direct staff to ensure the flow of the venue is ran smoothly. It is important that clear communication is kept between the staff so any issues can be remedied directly.

Key Responsibilities:

Complete opening and closing checks for the bar and for the kitchen
Induction training bar staff and kitchen staff
Ensuring training is completed amongst staff and continually giving constructive feedback maintaining the high standards of service and cleaning.
Able to cash up and complete End of Day reports
Have clear communication between staff and management
Direct staff during trading of the bar.
Deal with simple customer complaints
Liaising with the kitchen and floor to provide the best service to the customers, due to food waits or clearing of tables
Checking stock levels & Cleaning
Data input purchases and stock levels to make orders for the kitchen or bar
Put away deliveries and deal with issues dues to missing stock
Report to the Assistant Manager

Incentives: