Position Overview & Specifications

Business Sales Advisor

Job Req ID: 10676 Posting Date: 30-Jan-2023 Function: BT contact centres Location: Alexander Bain House, Glasgow, United Kingdom Salary: 23,500 The Role The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated as part of an Outbound calling campaign, primarily (but not exclusively) to existing BT customers. The key focus will be on re-signing, retaining, cross selling and up-selling to that customer base. Quality in-life and out of contract outbound contact will enable greater engagement with our customer base which will enable customer churn reduction and ARPU (Average Revenue per Customer) increase. You'll have the following responsibilities

To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.
Achieve all quality measures as defined by the business
Ensure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.
Identify, quickly and accurately, when the customer has a particular issue that will require support from another part of BT, and to transfer that customer in line with defined policy.
Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.
Primarily the role will be to outbound contact BT's inlife customer base and to retain rew-sign and cross sell/upsell across BT SMEs volume portfolio of Lines, Broadband, Mobile and Cloudphone. this will include portfolio selling between BT and EE brands

What we are looking for

Ownership of your own performance and development in order to meet targets and continually improve
Have great questioning techniques in order to understand the full extent of every customer’s business needs and the opportunities these present for BT and the customer.
Excellent delivery of a level of customer service Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims
Proven track record within a sales environment – min of 6 months with past 2 years face to face or telephone.
Experienced in using a PC, including word, excel, Microsoft outlook

Wondering what’s in it for you? Being part of the BT family brings a huge number of benefits including the below: