Team Leader

At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

Having secured private equity investment, Bruce’s is poised to take advantage of their lead and expand to create a national group of dog day care nurseries and we are now looking for a Team Leader and Senior Team leader to support our Cobham site.

Key responsibilities:

The Team Leader supports the Centre Manager with onsite operations. They will have an enthusiastic approach in supporting the Carers and Drivers with their daily operations.

Dog welfare is at the heart of everything they do. The Team Leader understands the Bruce’s Difference and how this ties all business decisions and operations back to making every dog’s experience the best it can possibly be.

• Ensure Carers are engaging with every dog at every visit.
• Maintain the highest level of dog hygiene, always.
• Engage with the dogs when in the field, building strong relationships with every dog.
• Identify challenges that affect dog welfare, including but not limited to, dogs that seem quiet and less engaged, as well as those misbehaving.
• Assist the Centre Manager in ensuring the Carers are cleaning the fields, maintain cleanliness in their buildings, identifying broken or dangerous agility equipment and ensure all dogs have good access to water.
• Support the Centre Manager to deliver on dog engagement plans and periodic activity. This includes reaching our weekly goal, all customers receiving a photo.
• Continually improve dog engagement and support carers where needed.
• Ensure every human customer’s experience is always exceptional.
• Assist with new customer meetings where needed, this includes supporting the office with existing customer bookings and phone calls.
• Supporting the Centre Manager in daily field and dog management, including the upkeep and maintenance of all equipment.
• People management.
• Support the Centre Manager with Carer development and the logistics of onboarding and training for new Carers and Drivers.

Ideal candidate:

• Someone who enjoys dogs company and be comfortable handling dogs
• Be happy working outdoors, in all weather
• Can demonstrate that you can deliver great customer service
• Be well presented, well spoken with good communication skills
• Demonstrate that you are reliable and trustworthy
• Must be happy to have a DBS check as required
• Have a passion for working with dogs and be able to demonstrate this
• Must work well in a team and be able multi-task and work proactively

What you get in return:

• Lots of dogs to play with and cuddle!
• Competitive salary
• Bravo Benefits including retail discounts, experience days and employee assistance programme
• Pension contributions
• Working in an idyllic, rural location
• Ongoing professional development
• If you have a dog you have the opportunity to bring your dog to day care (as long as your dog meets the happy play policy)

Job Type: Full-time

Salary: £22,000.00-£23,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cobham: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising: 1 year (preferred)

Work Location: One location