Position Overview & Specifications

Are you well-organised with an eye for detail and an interest in Maritime? Do you enjoy building relationships and working with colleagues and customers alike?

If so, we are looking for a Certification Officer to join our client, as a great opportunity for someone who is looking to start their career within the Civil Service.

Key Responsibilities:

Receive, open and record all incoming mail. Input details of post received to the appropriate post spreadsheet and the Seafarer Documentation System
Assess and process applications to enable seafarers to sit Merchant Navy Yacht and Fishing Vessel Deck and Engineer oral examinations
Assess applications from seafarers for Global Maritime Distress & Safety System endorsements, re-validations and for Vessel Traffic Services
Issue Certificates of Competency/Equivalent Competency to seafarers who meet the qualification criteria
Answer telephone enquiries and reply to written enquiries relating to the certification of seafarers
Contribute to and provide support for other administrative tasks such as: branch projects, customer service initiatives and improvement of working practices

About you
Be a highly motivated, positive and an enthusiastic individual with a flexible attitude and a keen willingness to learn
Have excellent organisational skills and time management skills with the ability to meet deadlines and prioritise a conflicting workload
Have strong communication skills and can communicate effectively both verbally and in writing
You can deliver information in a clear, confident, professional manner
Have excellent IT skills and a demonstrable knowledge in the use of Microsoft packages, in particular Microsoft Outlook, Excel and Word

Pay rate:£11.66/hour, Monday to Friday - up to 37.50 hours/week, 15 weeks assignment, extension possibility.

The Seafarer Services phone lines are open to customers at the following times:

Mon - Fri 8.15am - 5.30pm

The role holder will be required to cover these opening hours on a rota basis. For example, a full time Certification Officer works a 7.4 hour day (37 hours per week) with variable start and finish times.

Interview: via Teams.

Work: on client site

Location: Spring Place Offices, 105 Commercial Road, Southampton, Hampshire, SO15 1EG