Position Overview & Specifications

BOSS ( British Oil Security Syndicate) has been working with fuel retailers and solicitors to tackle forecourt crime by recovering money for unpaid fuel since 1991. We are a small, family run business, and despite the serious nature of our work, we operate in a relaxed, friendly office environment in Kenilworth. As increasing numbers of retailers are turning to our services to protect their business, our workload has grown, and as a result we are looking for an Administrative Call Handler to join our team, working full time on standard days.

The primary focus of the job will be call handling, whether that is simply transactional, in helping a customer make a payment, or dealing with a query or complaint, which is likely to require a more involved, fact finding approach. In between times, the job holder will be helping the rest of the team dealing with general administration, in particular data entry.

Successful applicants will have

A good telephone manner, developed through call centre experience

Excellent customer service skills, including objection handling

GCSE at C/4 or above in Maths and English, fluent English and a good attention to detail

Data entry skills and experience of Excel would be advantageous, but are not essential

In return we are offering a salary of £21,500pa and a pleasant and supportive office environment in which to take calls which are both transactional and will offer you the opportunity to use your problem solving skills with some of the more niche queries.

If this sounds like the role for you, please send a copy of your cv, together with a covering letter explaining why you are interested in this role, and why you think you would be a good fit.

Job Type: Full-time

Salary: £21,500.00 per year

Schedule: