Position Overview & Specifications
The Access Booking and Choice team at the Royal Bolton Hospital NHS Foundation Trust has a vacancy for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied. The department is the central hub for outpatient and inpatient booking and operates flexibly over 7 days a week.
You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient's attendance management under the 18 week and national cancer pathways.
Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments/admissions using various NHS/local and national systems i.e.LE2.2, Somerset, Choose and Book, using waiting lists to manage patients and escalating capacity requirements. The post holder will also be expected to be involved in the implementation of new working practices.
You will be expected to have excellent communication and interpersonal skills and the desire to work in a patient focused environment. A good level of attention to detail is essential as is the ability to work under pressure to meet deadlines. The ideal candidate will have knowledge of a hospital setting, and will have experience in a similar environment.