Position Overview & Specifications

Full Time Hotel Receptionist

We are a 4* privately owned Hotel on the outskirts of Swindon with 108 bedrooms, 3 Bars, 2 Restaurants, extensive Conference & Banqueting facilities, Leisure Club & Secrets Beauty & Spa.

We are a busy venue with corporate delegates, leisure guests, celebrations events, Christmas Parties and much more. We are currently looking for a Full Time Receptionist to join our team.

You must be of smart professional appearance and attitude, be polite, friendly and able to offer excellent customer service at all times.

Duties will include:-

welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
check guests in/out
confirm relevant guest information
verify guest's payment method
verify credit cards for authorization
issue room keys and direct guests to their rooms
compute all guest billings, accurately post charges to guest rooms and house accounts
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems raised by guests

You will need to be flexible to work 5 shifts over 7 days, including weekends and hours of work include 7am - 3pm, 10am - 6pm, 3pm - 11pm, 12 - 8pm on a rota basis.

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, Must be confident, good communicator, friendly, approachable and hardworking.

Previous Hotel experience is preferred for this role.

Benefits include:-

Free Parking

Meal on Duty

Uniform Provided

Discounted Leisure Club Membership

NEST Pension Scheme

Employee of the Month Awards

Best Western Staff Discounts

Job Types: Full-time, Permanent

Salary: £10.25-£10.45 per hour

Schedule: