Position Overview & Specifications
1. Contribute to the team's achievement of its objectives, operating in line with delivering excellent customer service to visitors.
2. Ensure own performance contributes towards team objectives and maintains the required level of reception services.
3. Work collaboratively with other Trust teams to ensure an effective Facilities Helpdesk service for all Facilities Management related issues
4. Maintain excellent relationships with key stakeholders ensuring external visitors.
5. Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions.
6. Provide an administration service for the Facilities Management Department
7. Manage risks associated with areas under the jobholder's control.
Switchboard / Receptionist Experience- Desirable
Experience in a customer facing role- Essential
Demonstrable customer service experience and to supervise and motivate others
A proactive self-starter able to keep self-motivated
Excellent communication skills in person, on the phone and in writing
Ability to multi task and prioritise
Ability to respond to a fast paced environment
A punctual and reliable individual with a passion for providing the best customer service
Demonstrable experience of Microsoft Office applications including word, excel and outlook
2. Ensure own performance contributes towards team objectives and maintains the required level of reception services.
3. Work collaboratively with other Trust teams to ensure an effective Facilities Helpdesk service for all Facilities Management related issues
4. Maintain excellent relationships with key stakeholders ensuring external visitors.
5. Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions.
6. Provide an administration service for the Facilities Management Department
7. Manage risks associated with areas under the jobholder's control.
Switchboard / Receptionist Experience- Desirable
Experience in a customer facing role- Essential
Demonstrable customer service experience and to supervise and motivate others
A proactive self-starter able to keep self-motivated
Excellent communication skills in person, on the phone and in writing
Ability to multi task and prioritise
Ability to respond to a fast paced environment
A punctual and reliable individual with a passion for providing the best customer service
Demonstrable experience of Microsoft Office applications including word, excel and outlook