Position Overview & Specifications
Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better.
As a Customer Service Advisor within our Financial Support team, you'll be there for the customers in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you. You'll be part of a close-knit Customer Service Adviser team at the heart of giving our customers a fantastic and memorable experience.
A Customer Service Advisor will provide an experience that is second to none. This service is essential in helping customers during financially difficult times.
- Contract: Initially 12 Months, with a view to extension and opportunity for a permanent role
- Hours: 37.5 hours per week, Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (Saturdays will be 1 in 2 and lieu days will be given when working Saturdays).
- Location: Remote / Working from home
- Salary: £14 per hour
The role -
- Delivering an outstanding service to our customers on every call and helping as many customers as you can.
- Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
- Helping to keep the customers and the bank safe
- Solving problems and escalating issues when necessary
- Sharing best practice with colleagues, utilising our internal procedures - I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed
- Delivering on customer requests, following our processes to safely complete key updates
Knowledge, Skills, and Experience:
- Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
- An ability to build strong relationships and influence colleagues at all levels
- The confidence to share ideas and embrace new ways of working and a desire to learn new skills
- Strong decision making and the confidence to speak up
- Excellent communication, empathy and listening skills
- Strong teamwork with a high level of motivation
Vetting Requirements:
- Proof of Right to work in the UK
- Proof of National Insurance - NI Card, payslip or P60/P45
- Proof of Address dated within the last 3 months - Driver/provisional License, Utility bill, Bank statement
- 3 Years referencing details (Blue Arrow will apply for these)
- DBS (processed by Blue Arrow- External DBS accepted if on the update service)
- Credit Check
- Non-Disclosure Agreement
If you are interested in the role, please apply with your up to date CV.