Position Overview & Specifications
Are you a customer-oriented individual looking for an exciting opportunity to kick-start your career? We're delighted to be supporting our client in Brentwood who have seen their business double in size with huge growth plans in place for 2023 and beyond! We are currently seeking enthusiastic and dedicated individuals to join a dynamic team. This role offers immense growth opportunities, allowing you to progress and develop within the organisation.
Job Summary
As the Call Handler, you will be responsible for playing a crucial role in providing exceptional customer service and support to a strong client base handling incoming calls from customers, and addressing their inquiries promptly and professionally. You will work effortlessly to resolve customer queries or issues with empathy and efficiency, ensuring high levels of customer satisfaction.
About you
1. Customer Service Experience: Previous experience in a customer service or call center role is preferred but not essential. We welcome candidates with a passion for delivering exceptional customer experiences.
2. Strong Communication Skills: You should have excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
3. Multitasking Abilities: Demonstrate the ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.
4. Problem-Solving Skills: Display strong problem-solving abilities and remain calm under pressure while finding effective solutions for customer issues.
5. Attention to Detail: Exhibit attention to detail and accuracy in recording and maintaining customer information.