Position Overview & Specifications
This is a fixed term, full time appointment until 3 November 2023 and there are 5 vacancies available.
Birkbeck, University of London have an excellent opportunity for a motivated administrator with a passion for excellent customer service to develop their career in higher education.
The Student Advice Centre serves as a hub for customer enquiries. The Student Services Assistant position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.
The post holder will be involved in the Clearing admissions cycle and be expected to work alongside the Student Advice team answering queries in person and by telephone, and email.
They will receive in-house training on College systems and procedures and will be expected to be flexible and support other teams across Registry Services if needed.
We are looking for enthusiastic, customer-focused Student Services Assistants to be part of the Student Advice team.
The information and administrative support for customers that the Student Advice service provides is extensive; it is the initial point of contact for all prospective and current students in connection with their study and provides a gateway to student support at Birkbeck.
The days worked will be based on operational need and may include Saturdays.
Remuneration:
Grade 3 of the College's London Pay Scale which is £25,923 rising to £28,728 per annum
The salary quoted is on the College's London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.
Enquiries:
If you would like to know more about the role, please click on apply below or contact Daniel Becker, Deputy Manager, Student Advice Service via d.becker@bbk.ac.uk.
If you have technical issues or difficulties using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position.
While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.